Video Api Pre-Call Test
All-in-one checklist for connectivity, media access, and quality.
Pre-call test is running
Checking your hardware setup... Checking your connection to our servers...
Checking your audio/video quality...
Based on the results, it will make recommendations on the expected audio/video quality, and it will provide steps to troubleshoot any issues.
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Pre-call Test
The test is complete. Select a category to quickly navigate to that section.
Hardware & Software Setup
Connectivity to Eventfinity Servers
Expected Call Quality
Hardware & Software Setup
Video
Move something in view of the camera to check that it is working.
Audio
Say something in the microphone to check that it is working.
Connectivity to Eventfinity Servers
API Server
Eventfinity API Server - Test Failed
Connects to Eventfinity and used for session initialization and signaling.
Test results loading...
Messaging WebSocket
Eventfinity Messaging WebSocket - Test Failed
Clients send and receive Eventfinity session-related messages using this WebSocket.
Media Server
Eventfinity Media Server - Test Failed
Clients send audio and video to our media server for intelligent and efficient routing to their destination.
Test results loading...
Error running call quality test
MOS
Expected Call Quality
Determining video quality...
  • Supported Resolution: Loading
  • Video Packet Loss: Loading
  • Video Bitrate: Loading
Unsupported
The pre-call quality test is not supported in this version of Edge.
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A MOS (mean opinion score) rating is a measure of audio or video quality. In subjective scoring, a user is asked to rate quality from 1 (bad) to 5 (excellent). This precall test uses an objective test, calculating the MOS scores based on bitrate, packet loss ratio, and (for video) resolution. Objective tests limit the range of scores from 1.0 (poor) to 4.5 (excellent).